Terms and Conditions

1. General Provisions

1.1. This document (hereinafter — the "Offer") is an official proposal of LLC "Divniy Bereg", hereinafter referred to as the "Seller", to enter into a retail purchase and sale agreement for goods by remote means.

1.2. The Seller's website address: https://divniybereg.ru/ (hereinafter — the "Website").

1.3. The Buyer's actions to place an order on the Website constitute full and unconditional acceptance of the terms of this Offer (acceptance).

1.4. The Seller has the right to change the terms of the Offer without prior notice. The new version takes effect from the moment of publication on the Website.

2. Rights and Restrictions When Using the Website

2.1. The Seller grants the Buyer a non-exclusive, personal, non-transferable right to access and use the Website in accordance with its intended functionality.

2.2. The following is prohibited:

• copying, reproducing, distributing any Website content (texts, images, logos) for commercial purposes without the Seller's written permission;
• modifying, decompiling or creating derivative elements of the Website's program code;
• using automated scripts (parsers, bots) to collect information.

2.3. All intellectual property on the Website belongs to the Seller and is protected by the legislation of the Russian Federation.

2.4. Registration and placing orders by persons under 18 years of age is not permitted.

2.5. The Buyer guarantees that their place of residence (registration) is on the territory of the Russian Federation.

3. Orders and Product Availability

3.1. Images, descriptions and prices of goods posted on the Website do not constitute a public offer (Article 437 of the Civil Code of the Russian Federation), but are informational materials.

3.2. The Buyer submits an offer (proposal to enter into a contract) by filling out the order form on the Website or by phone.

3.3. The Seller accepts the offer (accepts the order) by calling, sending a message, or confirming the order status in the personal account. Prior to acceptance, the Seller has the right to verify product availability, the final price and delivery terms.

3.4. The contract is considered concluded from the moment the Seller accepts the offer.

4. Prices and Payment

4.1. Prices on the Website are indicated in Russian rubles, including VAT.

4.2. The Seller has the right to change prices unilaterally before the order is confirmed. The price fixed in the confirmed order is not subject to change.

4.3. Payment methods:

• cash to the courier upon delivery;
• bank card via the courier's mobile terminal.

4.4. Promotions and discounts are valid for the period indicated on the Website and only while the product is in stock.

5. Delivery

5.1. Delivery is carried out within the city of Kazan and the Republic of Tatarstan (service areas are indicated on the Website).

5.2. The order is delivered to the address specified by the Buyer during checkout. Acceptance of goods is carried out personally by the Buyer or their representative (with a power of attorney or by a call from the Buyer).

5.3. The courier has the right to request a passport or other identification document for the transfer of the order (especially when paying by card or for large amounts).

5.4. The delivery time specified by the Buyer is approximate. The Seller makes efforts to adhere to the schedule but is not responsible for delays caused by traffic, weather conditions or force majeure.

5.5. If the Buyer is absent at the address at the agreed time (plus 20 minutes of waiting), the courier has the right to leave the address. Re-delivery is paid separately.

6. Order Cancellation and Product Returns

6.1. The Buyer has the right to cancel the order at any time before it is handed over to the courier.

6.2. Return of quality (proper) goods

6.2.1. Due to the fact that the products (fish, seafood) are perishable goods and require a special temperature storage regime (in accordance with SanPiN), the return or exchange of goods of proper quality is not carried out.

6.2.2. Exceptions are cases provided for in clause 6.3 of this section (defects, expiration of the shelf life at the time of delivery).

6.2.3. Consumer properties and product safety can only be confirmed under conditions of continuous compliance with the temperature regime. The Seller has no way to verify the Buyer's storage conditions after the transfer of goods, therefore the return of quality goods is not possible.

6.3. Return of defective goods (defects, expired shelf life)

6.3.1. If upon receiving the order the Buyer discovers that the product has obvious signs of spoilage, an expired shelf life, damaged packaging, or damage — they have the right to refuse such goods on the spot in the presence of the courier. Payment for such goods is not made.

6.3.2. If defects are discovered after the courier has left (but no later than 2 hours from the time of delivery), the Buyer must:

• take a photo of the product (to document its condition);
• send a complaint to the store's email with a description of the problem;
• keep the product in the refrigerator until the issue is resolved.

6.3.3. The Seller reviews the complaint within 24 hours. If the defect is confirmed (delivery of defective goods), the Seller refunds the cost of the goods or replaces them with the next delivery.

6.4. Refunds are made using the same method by which the payment was made.

7. Liability

7.1. The Seller is not liable for:

• inaccuracies or errors in product descriptions if they are not material;
• temporary unavailability of the Website for technical reasons (hosting, internet provider, attacks);
• losses of the Buyer arising from improper storage or preparation of fish after receiving the order.

7.2. The Seller is not responsible for the content of external websites that may be linked from the Website.

7.3. Limitation of the Seller's liability

7.3.1. If the Buyer refuses to perform the purchase and sale agreement due to non-delivery of goods or delivery of defective goods, the Seller refunds the amount paid for such goods. If no payment was made, the obligation to refund does not arise.

7.3.2. The Seller's aggregate liability under this agreement is limited to the cost of goods in the specific order, except in cases where the law establishes other types of liability (penalties, fines, moral damage compensation, damages). In these cases, the Seller's liability is determined in accordance with the current legislation of the Russian Federation.

7.3.3. The Seller is not liable for indirect losses of the Buyer (lost profits, expenses for purchasing goods from third parties at a higher price).

8. Applicable Law and Dispute Resolution

8.1. All relations are governed by the legislation of the Russian Federation.

8.2. The complaint procedure is mandatory. The Buyer sends a complaint to DivniybereGK@yandex.ru. Response time — 10 business days.

8.3. If no agreement is reached, the dispute is referred to the court at the Seller's location (Kazan) or to a magistrate judge according to jurisdiction.

9. Final Provisions

9.1. This Offer takes effect from the moment of its publication on the Website and is valid indefinitely until replaced by a new version.

9.2. If any provision of the Offer is found to be invalid, the remaining provisions remain in force.

9.3. Seller's details: